Frequently asked questions and support:
Q. What number do I call, and how do I arrange and ride?
A. Simply call our main phone number within the county at (989) 366-5309, or if you are outside of the county and wish to arrange transportation with us you may call our toll free number (877) 469-5438. For detailed instructions and tips on arranging a ride, Click Here for more information.
Q. What hours do the buses provide rides?
A. We schedule rides and provide transportation during the days and hours of: Monday through Friday 6:00 a.m. to 7:00 p.m, as well as on Saturday 9:00 a.m. to 4:30 p.m.
Q. How much does it cost?
A. Our rates are very reasonable and you can even gain more savings by purchasing our Pre Paid Rides Account! Click Here for more information on current fare rates and pricing structure.
Q. I'm a little concerned about using public transportation, what do I have to do to get started?
A. We have a "New Rider Buddy Program"! Simply let any one of the dispatchers know you are a first time rider and they will give you to our Dispatch Supervisor. We will help you understand the program and how to schedule your rides making sure your initial transportation is effortless for you. We will pick you up at your door and return you there when you have successfully completed your activities.
Q. How long will I have to wait for a ride?
A. Most rides vary on the wait time and this would depend on your individual transportation request. Pick-ups could be as little as 15 minutes.
Q. When should I schedule a ride?
A. There are different types of transportation needs depending on the individual. Because of these different types of requests, scheduling should be discussed with our dispatchers. If daily transportation is needed to get to work or school then you should schedule rides on a weekly or even monthly basis. If you just need a trip to the shopping center, barber or hair salon, to stop at the bank, post office, or maybe even the video store then try and schedule your ride as soon as possible. Be sure to let the dispatchers know when you need to be picked up for return trip home.
Q. Can you explain the different charges for zones?
A. Our transportation routes are developed on what are commonly know as zones. Too simplify this let's say you live in Houghton Lake and would like to go to St. Helen, Roscommon or Higgins Lake. These are quite a distance apart and the price for any of these transportation requests would be doubled. This also applies if you need to go from Roscommon to Houghton Lake, Prudenville, or St. Helen or West side of Higgins Lake. If you only need to stay within the same area such as Prudenville/Houghton Lake to Prudenville/Houghton Lake then this would be considered a single zone and a single fare would be charged.
Q. Who do I call if I have an equal access to transportation issue or I have limited english skills?
A. RCTA works hard to resolve concerns regarding access. If you have a TITLE VI issue or questions please call Linda Wojtylko Title VI Coordinator at (989) 366-5309 between the hours of 8:30 to 3:30 Monday thru Friday.
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